30 days of Return Guaranteed
We accept return up to 30 days after receiving your Tvrya items, if your product(s) are in the original packaging with track codes intact.
Before returning your item(s), please reach out to us via [email protected] for return address and authorization. We will issue a full refund as long as our warehouse receives your item(s) in its original product status. Tvrya will not hold responsibility for any return that gets lost in the post, so we strongly recommend you use a highly secured posting service for return.
Cancellation or Amending
If you need to cancel your order or remedy your order information before we dispatch your Tvrya items, please email to us via [email protected] immediately. But it is not guaranteed due to some technical issues, so put your orders carefully.
Arriving with defects?
If you receive your Tvrya product(s) in defects, please do not hesitate to let us know via [email protected] immediately. Please do remember to attach your photos of defected product for our confirmation. Once your reporting confirmed, we will dispatch brand new Tvrya product(s) to you free of charge.
Product quality and customer satisfaction is our ultimate performance index for Tvrya.